Lok Sewa Gurantee Act 2010

In the year 2010 the GoMP has enacted a major decision to ensure good governance in the state. For the convenience of citizens, the government came with a unique solution called The Lok Seva Guarantee Act-2010. Through this act the state government guaranties its citizens for timely delivery of notified services through techno-savvy and accountable system.

The Lok Sewa Gurantee Act 2010 has contributed to reducing citizens’ transaction costs, speeding up service delivery and improving accountability of officials. The Act triggered reforms including mandatory issuance of receipts for applications, on line applications through computerization, clearer eligibility criteria, and an adherence to timelines for providing services. Preliminary assessments, suggest that these reforms have created simpler, more efficient and more accountable government processes. LSKs have made it possible for citizens to receive services in a ‘single Window’, reduced dependence on “middle men” and eliminated the need for direct interface with government officials, resulting in unbiased treatment of applications.

(To view the detailed Act and the list of notified services please click on the given link http://www.mpedistrict.gov.in)

(http://www.mpedistrict.gov.in/UI/document/LSGNotified_302Services.pdf)

You are requested to share your suggestions on the services which you think should be under the preview of the Public Service Guarantee Act. Based on your suggestions, a process will be initiated to bring these services under the purview of this law.