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Lok Seva Department

The Government of Madhya Pradesh (GoMP) is committed to ensure and improve the rights-based entitlements of the citizens of state. In order to guarantee, enrich and develop effective service delivery systems the state in year 2010 enacted the “The Public Service Delivery Guarantee Act’ (PSGA). The Act sets time-lines for service delivery, creates an appellate structure in the event that government officials fail to meet these deadlines, and allows for the imposition of penalties for delays. The Act currently covers notified public services with a guarantee of timelines and accountability in case of discrepancy, delay or denial of service. The Public Service Management Department (PSMD), GoMP has been created to provide a dedicated institutional structure for the implementation of the provisions of the Act.